PRODUCT WARRANTY INFORMATION

If your PocketKnifeWorld.com purchased merchandise becomes defective within its factory production lifetime we ask that you contact the manufacturer directly for warranty action.

*Please Note* We DO NOT replace knives "worn out" by the customer regardless of the time or frame of wear allotted by the Manufacturer.

TheCaseLimitedLifetimeWarranty      http://www.wrcase.com/info/warranty.php
We warrant each and every Case knife to be free of defects in material and workmanship for the life of the owner, and we will repair or replace with a new Case knife, at our option, any Case knife that is defective. That’s how strongly we feel about the quality of our cutlery. If you believe your Case knife has a manufacturing defect, mail your knife along with a written explanation of the problem to: W.R. Case & Sons Cutlery Co., Repairs Department, Owens Way, Bradford, PA 16701. Case does not warrant its products against normal wear or misuse. Case knives are not intended to be used as hammers, chisels, pry bars or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. This Warranty gives you specific legal rights and you may have other rights which vary from state to state.

100% GUARANTEE

PocketKnifeWorld.com wants you to be happy with your purchase. If, for any reason, you are dissatisfied with your experience, let us know. We will gladly refund your money, no questions asked, for any reason. Simply return your purchase, and we will reverse your transaction. Please contact us at: customerservice@pocketknifeworld.com.

Seller's Return Policy

Return Policy Details:
*Item must be returned within 7 business days in the same condition as it was received.*
*Buyer is responsible for return shipping cost.*
*Item must be Insured if returned.*
*Refunds will be made: Money Back*

You will need to contact us at customerservice@pocketknifeworld.com before returning any knife to receive your return authorization number. Returns made without an authorization number will be refused.

Many of the items listed on PocketKnifeWorld.com are discontinued and collector’s items.  Case warranties their cutlery for life (see Warranty information).

SPECIAL ORDERS POLICY

If you are looking for a particular item and PocketKnifeWorld does not have it, a Special Order will be gladly taken and PocketKnifeWorld will diligently search for that Special Order item for as long as it takes to find it.  However, once a Special Order item has been ordered, and it has been located it will need to be paid for in advance and will not apply to the 100% Guarantee, no questions asked, return policy listed above.  No refunds or exchanges will be made on Special Order items.

NOTICE: ALTHOUGH CONSIDERABLE EFFORT HAS BEEN APPLIED IN ENSURING THE INFORMATION IN THIS WEB SITE IS ACCURATE TO THE BEST OF MY KNOWLEDGE AND BELIEF AND UP TO DATE, POCKETKNIFEWORLD.COM DOES NOT GUARANTEE THE ACCURACY OF THE INFORMATION CONTAINED HEREIN; THEREFORE, USE THE INFORMATION AT YOUR OWN RISK.